I read that you have an HP Officejet Pro 8600 e-All-in-One Printer and the printing works fine but not scanning. Scanning from the Windows 10 Fax and Scan app does not work too.

I came across your post and would like to help. HP Print and Scan Doctor is a free tool for Windows to help resolve printing and scanning problems. Please download and run the HP Print and Scan Doctor software.If the printer doesn’t power ON then please manually power it ON.

Reconnect the power cable to print and the printer should power ON by itself.

The printer should be directly connected to the wall outlet and not to a surge protector.

Press and hold the printer’s power button for 15 seconds.

Disconnect any other cables if connected the printer.

Disconnect the power cable from the printer while the printer is still ON.

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Did any updates take place for the printer after which the issue started?.

I would like to know the following information to assist you better: I read that the printer prints fine bu does not scan and a message pops up to update the IP address.I appreciate the steps you have performed and have certainly done a good job. I understand that you have an HP Officejet Pro 8600 e-All-in-One Printer and is connected to a network.

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